With the exception of holidays we will ship your package to you within 24 hours to 10 days of receipt of funds. We make buying trips to China once a week and can usually fill out of stock items during that trip. If an item will be back ordered longer than 10 days, we will advise you and ask you if you wish to wait or receive a refund. There are over 5,000 different items in the warehouse so back orders are few. We will be glad to rush processing and filling your order at your request, and at no additional charge. Just ask.
All our parcels are carefully wrapped to prevent breakage or damage. Because an extraordinary amount of care is taken to pack each item for shipment we have a flat US$5.00 charge PER ORDER for packaging and handling (covers the cost of the box, packing materials, wrapping paper, labels and personnel to pack and physically take the order to the post office for mailing). Actual Mailing Costs will be added to the packing and handling fee. We make every attempt to keep the cost as low as possible. Because of our already very low prices we cannot absorb these out of pocket costs to get the item safely to your door in the fastest way possible. If you are able, please group all your purchases into one order so that only one Packaging Charge will apply. If you are particularly concerned about damage in overseas shipping we can arrange to have the parcel insured. Overseas shipping doesn't have to be scary if it is packed right ;-).
All our parcels sent from Hong Kong are normally sent Air mail or Air parcel. Delivery times to the USA is about the same for all the States : 7-10 business days from the time it leaves Hong Kong. The cost is the same for all 50 States. In fact Hong Kong Air Mail rates are pretty close to the same anywhere in the world. We have installed a shipping cost calculator into the stores which will automatically calculate your shipping charges on your total order.
We now have different warehouses in the United States. Most items will be shipped from our US warehouse for buyers in North America by UPS Ground. This means that you will receive the item within 3-5 days (UPS) from when your order is paid for and processed. Overnight and 2nd day Air is available for an extra charge. You can confidently order during any holiday season and receive fast delivery.